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For restaurants, cafés, bakeries, food trucks & more

Hear what they only say at the table.

Most guests never tell you how it was. Put a QR on the table and they will: a few questions in thirty seconds, a thank-you for next time, and you see who comes back.

  1. Scanthe QR on the table
  2. Tell usin thirty seconds
  3. Come backwith a thank-you
Download on theApp Store Get it onGoogle Play

14 days free · no card · no till to replace

A guest at a café table holds her phone and looks up, deciding what to say.
The cardamom bun was perfect. ★★★★★ · Table 4
Queue was a bit long today.
Came back 6 days later, with a friend. 15% off redeemed · day 6

How it works, at one table.

Nothing for guests to install and nothing for you to connect. A printed QR and your phone do all of it.

Oh, 30 seconds? Go on then.

1They scan the QR

It opens in the camera. No app, no account.

A guest at a café table with her phone.
Loved it. The queue, not so much. Anything we could do better? · 2 of 3

2They tell you how it was

A few questions, in your words and their language.

A returning guest chatting across a bakery counter.
15% off, from last week's thank-you. Redeemed at the till · day 6

3They come back

Staff scan their thank-you at the till. That's your count.

Quotes and figures are examples.

The feedback you're missing

Most guests never say it to your face.

They say "lovely, thanks" at the till and tell their friends the rest. Kiwiback asks at the table, while it's fresh, and every answer comes with what happened next.

Best cardamom bun on the street.
came back · day 6
The music was too loud to talk.
not back yet
Loved the new oat flat white!
came back · day 2
Waited 20 minutes for soup.
not back yet
Kids' menu please.
came back · day 13, family of four

Example answers · green is what the guest said, plum is what happened next

On your phone

Read it between services. Fix it by Tuesday.

Every answer lands in the app as it happens, with whether that guest has come back. The number that matters sits on top.

A café owner behind the counter, reading, hand on his chin.

Setup

Ready between two services.

  1. 1

    Write your questions

    From a template or in your own words. Up to five, plus the one we always ask.

  2. 2

    Choose the thank-you

    How much off, from when, for how long.

  3. 3

    Print the poster

    Your logo and colour. One QR that never has to change.

Pricing

One plan, every feature.

No tiers to decode and no sales call. Fourteen days free, then one price per venue.

Kiwiback

One price per venue, billed yearly
  • Unlimited guests, answers and coupons
  • QR posters in your colours
  • Staff app for the till
  • Your questions in your guests' languages
Start 14 days free

Start hearing what they'd never tell you.

Download the app, print your poster, and read your first answers before closing time.

Download on theApp Store Get it onGoogle Play