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Team and account

Your trial and plan

See how long your free trial has left, choose a plan, and manage your card, invoices or cancelling.

Kiwiback starts with a free trial, and no card is needed to start. Before it ends, choose a plan to keep going. One plan covers all your locations.

Billing is for the account owner, the person who created Kiwiback for your business. Other managers and staff don't see it.

See where you stand

  1. Go to Settings and tap Billing, under Your business.
  2. The top of the screen says where you are: how many days are left in your free trial, or your plan and when it renews.

While you're on the trial, Home and Settings also show how many days you have left. Tap See plans to open Billing, or Hide until tomorrow.

Choose a plan

  1. In Billing, under Choose a plan, pick Monthly or Yearly. Yearly gives you 2 months free.
  2. Pick a plan: Basic, Pro or Group. Each shows its price per location.
  3. Check the total under the plans: how many locations you have and what that comes to, before tax.
  4. Tap Continue to payment. Payment opens in your browser.
  5. Pay, then come back to the app. Billing shows your plan once the payment is through.

Prices don't include VAT: it's added at checkout where it applies. To see what each plan includes, tap Compare plans.

Will I be charged before my trial ends?

No. If you choose a plan during your trial, your free days carry over: the first payment is taken when the trial ends.

Change your card, see invoices or cancel

  1. In Billing, tap Manage billing.
  2. A secure page opens in your browser. Change your card, download invoices, switch plan, or cancel from there.

If you cancel, your plan runs until the end of the period you've paid for. Billing shows the date it ends.

My payment failed

Billing says Your last payment failed, and every screen shows a warning. Everything keeps working while we try your card again over the next few days. Tap Update your card to fix it.

My trial or plan has ended

Guests can still scan, answer and get coupons, and your team can still redeem them. Everything else is paused. Choose a plan in Billing before the date it shows, or your account and all its data will be deleted.

I have a question about billing

Tap Billing questions at the bottom of Billing.

Still stuck? Write to us at [email protected].