Results and feedback

Read what guests told you

Read every answer guests give your survey, filter by comment or score, and see who came back.

Every time a guest finishes your survey, their answers land in the Feedback tab, newest first.

Read your feedback

1. Tap the Feedback tab.
2. Each response shows the guest's recommendation score, their comment if they wrote one, whether they've come back, which QR they scanned and when.
3. Tap a response to see every answer, under the question exactly as the guest saw it.

Find the responses you care about

Use the filters at the top:

• Has comment: only guests who wrote something.
• Promoters 9–10: guests very likely to recommend you.
• Passives 7–8: guests who were happy, but not enthusiastic.
• Detractors 0–6: guests who weren't happy. Worth reading first.

Tap All to see everything again.

What does "came back" mean?

Under each response you'll see whether that guest's coupon has been redeemed: came back, not back yet, or coupon expired.

Why does an answer say "Skipped"?

The guest saw that question and didn't answer it. If you added a question after a guest answered, it doesn't appear on their response at all, because they were never asked it.

I changed a question. Which wording do I see?

The wording the guest saw when they answered. Changing a question later doesn't change past answers.

Can I see who the guest was?

No. Guests answer without signing up or leaving their phone number or email, so feedback is anonymous.

Why don't I see any feedback?

Feedback appears once guests start scanning your QR and answering. Check your posters are up and working: see Print your QR poster.