At the till

A coupon won't scan

What to do when a coupon won't scan, and what each message at the till means.

Most coupons scan in a second. When one doesn't, you can always type the code, and the app tells you plainly if a coupon can't be used and why.

Type the code instead

1. On the redeem screen, tap Enter code manually.
2. Type the code from the guest's coupon into Coupon code.
3. Tap Look up.

Don't worry about capitals, spaces or dashes: the code works however you type it.

The camera won't open

If you see "Camera access is off", tap Allow camera, or allow the camera for Kiwiback in your phone's settings. Until then, you can still redeem by typing the code.

What the messages mean

Coupon not found. The code doesn't match a coupon at this location. Check the code with the guest and try again. A coupon from another location won't work here. If you run more than one, check you're on the right one.

This coupon expired. It's past its validity date and can no longer be redeemed. The screen says the date it expired.

Not valid yet. Your coupons have a wait before they can be used, and it hasn't passed yet. The screen says when it can be redeemed from. Ask the guest to come back then.

Already redeemed. Someone has used this coupon already. The screen says when, and who redeemed it.

Couldn't load this coupon. Something got in the way, often the connection. Check you're online, tap Scan another and try again.

I scanned a table's poster by mistake

No harm done. The app says "That's" and the table's name, and marks that poster as checked. Point the camera at the guest's coupon to carry on.

I tried the survey myself and my coupon won't redeem

That's expected. Coupons from a test run, when you try the survey yourself while setting up, aren't counted and can't be redeemed at the till.

Can I change how long coupons last, or the wait?

Yes, for coupons issued from now on. See Change your discount. A coupon a guest already has keeps its original dates.